1. Introduction

Corvus ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI employee services and visit our website at corvusau.com.

2. Information We Collect

We may collect the following types of information:

Business Information: Company name, industry, address, business hours, service offerings, and pricing
Contact Information: Name, email address, phone number of business owners and team members
Call Data: Phone call recordings, transcripts, and metadata processed by our AI employees
Customer Data: Information about your customers that is shared during calls, bookings, and follow-ups
Usage Data: Dashboard interactions, service usage metrics, and performance analytics
Payment Information: Billing details processed securely through third-party payment providers

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our AI employee services
Train and customize AI employees for your specific business needs
Process calls, bookings, follow-ups, invoices, and reviews on your behalf
Generate performance reports and analytics dashboards
Improve our AI models and service quality
Communicate with you about your account, updates, and support
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third-party tools that help us deliver our services (e.g., telephony providers, cloud infrastructure)
Legal Requirements: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained for up to 90 days unless you request earlier deletion. Upon account cancellation, we delete your data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

For Australian users, your rights under the Australian Privacy Act 1988 apply. For US users, applicable state privacy laws (including CCPA for California residents) are honored.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

contact@corvusau.com

Corvus
401 New Karner Rd, Albany, NY 12205, United States
64 York Street, Sydney, NSW 2000, Australia